Privacy Policy — TillyHK Ltd.
Last updated: 2025-09-01
1. Introduction
TillyHK Ltd. (“we”, “us”) operates the Komodo Wallet app and this website. This policy explains what personal data we collect, how we use it, and how you can contact us about your data.
2. Data we collect
- Information you provide directly: support requests, contact form submissions, and email correspondence.
- Device and diagnostics data: anonymized device model, operating system version, app version, crash logs, and limited usage analytics (if enabled).
- Cookies: standard session and analytics cookies used to measure traffic and detect errors.
3. No custody of private keys or seed phrases
Komodo Wallet is a non-custodial wallet. We do not collect, transmit, or store your private keys, recovery phrases, or crypto balances. Users are solely responsible for securely storing their credentials. Never share your seed phrase or private keys with support.
4. How we use data
We use collected data to provide user support, diagnose and fix bugs, improve app performance and features, and comply with legal obligations.
5. Third-party services
We may use third-party services for analytics, crash reporting, email hosting, and customer support. We do not transmit private keys or seed phrases to third parties. We may disclose data only when required by law.
6. Data retention
Support correspondence is retained as long as necessary to provide support and maintain service quality. Anonymized diagnostic data may be retained for longer periods to analyze trends and improve stability.
7. Your rights
You may request access, correction, or deletion of personal data we hold. To make such a request, contact support@tillyhk.com.
Data deletion process: Email us with the subject “Data request” from the address you used to contact us previously and describe your request. We may ask for limited additional information to verify identity. We aim to respond within 30 days, subject to applicable law.
8. Jurisdiction and contact
This policy is governed by the laws of Hong Kong.
Contact: support@tillyhk.com
9. Security and vulnerability reporting
If you believe you have found a security issue that affects Komodo Wallet or this website, please email support@tillyhk.com with the subject “Security”. Do not publicly disclose details until we have confirmed and remediated the issue.
10. Age suitability
Komodo Wallet is a financial application intended for adults. Usage should comply with local laws and regulations in your jurisdiction. Do not use the app if doing so is prohibited by law where you live.